Our Commitment to Your Privacy and Confidentiality

K’SerraSerra® Counseling & Wellness LLC (“Company”) is committed to protecting the privacy, confidentiality, and security of your personal and health-related information. We recognize the sensitive nature of the services we provide and take reasonable and appropriate measures to safeguard all information shared with us.

Privacy Standards and Legal Compliance

The Company operates in alignment with applicable federal and state privacy laws and regulations. While we do not currently submit claims to insurance providers or participate in healthcare clearinghouses, we implement privacy and security practices informed by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as applicable, to support the protection of personal and health-related information.

As the Company’s services evolve, including the potential use of insurance or third-party payers, the Company will comply with all applicable HIPAA requirements. This may include the provision of a separate, formal Notice of Privacy Practices statement, as required by law, which will supplement this “Our Commitment to Your Privacy and Confidentiality” Notice.

Use of Technology and Third-Party Platforms

The Company utilizes third-party platforms (such as Zoom and Google Workspace) to support service delivery and operations. The Company also engages third-party service providers to support essential business functions, including but not limited to website hosting, appointment scheduling, payment processing, data storage, analytics, and telecommunications services.

The Company implements reasonable and appropriate administrative, technical, and physical safeguards when using such platforms and makes reasonable efforts to work with providers that maintain appropriate privacy and security standards. Where applicable, Business Associate Agreements (BAAs) are established with service providers to support the appropriate handling of protected health information.

While these platforms may provide security features designed to support privacy and confidentiality, the Company does not control and cannot guarantee the security practices of third-party providers. Clients and users are strongly encouraged to exercise discretion and avoid submitting detailed personal health information through unsecured or non-HIPAA-compliant platforms.

Information We Collect and How It Is Used

The Company may collect personally identifiable information that you voluntarily provide through the website or in connection with services, including but not limited to your name, email address, telephone number, and other information submitted through forms, scheduling tools, or service-related communications.

This information is collected for purposes including, but not limited to:

Creating and managing user accounts
Scheduling and coordinating services
Processing payments and transactions
Communicating important service-related information
Maintaining records as required for business and operational purposes
Improving the functionality, performance, and user experience of the Company’s website and services

The Company limits the collection of personal information to what is reasonably necessary for these purposes and does not collect sensitive personal health information through the website unless explicitly required for service delivery through secure and appropriate platforms.

Confidentiality and Access Controls

Access to personal information is limited to authorized individuals who require such access to perform their roles in providing services or supporting business operations. All staff, volunteers, and partners are required to adhere to confidentiality agreements and are trained in privacy, security, and ethical data handling practices. Personal information is used solely for legitimate business, operational, and service-related purposes and is handled in accordance with applicable privacy and confidentiality standards.

Client Rights and Requests

The Company may provide clients with access to certain information through a secure client portal or account-based system, where applicable. This access is intended to support transparency and ongoing engagement with services.

In addition to portal access, individuals may submit a formal request to access, review, or obtain copies of their personal information by contacting the Company through the designated contact method listed below. The Company will take reasonable steps to verify the identity of the requesting individual prior to processing any request.

Upon receipt of a valid request, the Company will review and respond within thirty (30) days, consistent with applicable legal and regulatory requirements. If additional time is required, the Company may extend the response period by up to an additional thirty (30) days and will provide notice of the delay and the reason for the extension.

To the extent applicable, individuals may request the following:

Access to Information: Access to personal information maintained by the Company.
Request for Correction: Correction of inaccurate or incomplete information.
Confidential Communications: Communication through preferred methods, where reasonably feasible.
Limits on Use and Disclosure: Limitations on how information is used or disclosed, subject to legal and operational requirements.
Filing a Concern or Complaint: Submission of questions, concerns, or complaints regarding privacy practices.

The Company will make reasonable efforts to honor all requests in accordance with applicable laws, ethical standards, and operational requirements. In certain circumstances, requests may be limited or denied where permitted or required by law.

Limitations and Acknowledgment of Risk

The Company is committed to protecting the privacy and security of your information; however, no method of electronic transmission or storage is completely secure. The Company implements reasonable administrative, technical, and physical safeguards to protect your information but cannot guarantee the absolute security of information transmitted through electronic means or the security practices of third-party systems outside of the Company’s control.

By using the website and engaging in services, you acknowledge and accept these inherent risks and agree to exercise discretion when sharing sensitive information through electronic communication methods, including email, online forms, or other digital platforms. Your use of the website and services constitutes acceptance of these terms, as well as those set forth in the Company’s Terms of Use and Corporate Trust & Transparency policies, which are incorporated herein by reference.

Updates to This Notice

The Company may update or modify the “Our Commitment to Your Privacy and Confidentiality” notice from time to time to reflect changes in practices, technology, legal requirements, or other operational needs. Any updates will be indicated by a revised “Last Updated” date on this notice.

By continuing to use the website or services after an update, you acknowledge and accept the revised terms. We encourage all users to review the “Our Commitment to Your Privacy and Confidentiality” notice periodically to stay informed about any changes.

Questions and Contact

If you have any questions regarding this “Our Commitment to Your Privacy and Confidentiality” Notice or how your information is handled, please click here to contact us.

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Effective Date: March 24, 2026
Last Updated: March 24, 2026 (if applicable)