Fees, Payment & Access
Fees & Cost of Care
Clear information about counseling fees, payment, insurance, and our trust-based approach to community access.
You deserve to understand the financial terms of care before beginning. This page outlines standard fees, payment expectations, and options for considering what is sustainable for you.
We believe transparency is part of humane care. Fees are discussed clearly before services begin, and any agreed rate will be confirmed before you receive a billable service.
Standard Pricing
General Fees
Transparent pricing allows you to make informed decisions about care before scheduling. Your fee will be discussed and confirmed before you receive a billable service.
Consultation
15-minute phone consultation
$0
New Client Intake &
Diagnostic Assessment
$210
Individual Counseling
& Psychotherapy
53 minutes
$170
Couples Counseling
$225
Family Counseling
Fee varies according to complexity
$250+
Groups, Workshops
& Support Circles
Fees vary
These are our general fee ranges. Rates for some services, such as couples and family counseling, may vary by session length, clinical complexity, and provider. Not all providers offer every service, so please check each provider's profile for the age groups and populations they serve. You'll always know your fee before your first appointment, and before any future rate change takes effect.
Sliding Scale Access
See if you qualify
A limited number of sliding scale slots are held for community members whose income makes our standard rate difficult to sustain. Answer a few honest questions below to see your rate for both your first appointment and ongoing sessions.
A Question First
1 / 8Is affording the cost of care a barrier for you right now?
Your first appointment (diagnostic intake) is $210, and ongoing sessions are $170. If cost is standing between you and care, we want to know — so we can show you what's available.
Wonderful — let's get you scheduled.
Your first appointment (diagnostic intake) is $210, and ongoing sessions are $170, available Monday through Thursday. You can request an appointment directly, no additional steps needed.
Sliding scale is how we make room.
K'SerraSerra holds a limited number of sliding scale slots for community members whose income makes our standard rate difficult to sustain. This isn't a promotion or a discount — it's a deliberate part of how we practice care, made possible because we hold space for it.
Because these slots are limited, we ask a few questions to determine the best rate for your care. Nothing here requires documentation.
Anyone you financially support counts — partners, kids, dependents.
A close estimate is fine — this isn't verified or audited.
At this moment, sliding scale slots are offered on Fridays only. This may change as availability shifts.
Based on what you shared, our current sliding scale slots aren't the right fit — but that can change as availability shifts. Standard rates apply Monday through Thursday, and you're welcome to join the waitlist in case a slot opens for your household.
Confirm and send
We'll follow up within 48 hours to schedule your first appointment. Sliding scale rates are currently tied to Friday appointments — moving to another day returns you to standard rates for both your intake and ongoing sessions.
We use this only to reach you about scheduling — never shared or added to any list.
You're on the list.
We've received your information. Someone from K'SerraSerra will reach out within 48 hours. Thank you for your honesty — it's how we keep this offer real for the people who need it.
Answers are self-reported and never require proof of income. This information is used only to schedule your session.
Financial Transparency
Care should
begin with clarity.
The cost of counseling is part of the therapeutic relationship and should not be hidden, minimized, or introduced only after services begin. K’SerraSerra communicates fees clearly, discusses financial expectations before care begins, and works to avoid unexpected charges.
Payment is generally due at the time of service unless another written arrangement has been established.
Payment
Payment is due at the time of service unless another written arrangement has been established.
Eligible clinical services may be paid using major credit or debit cards. Health Savings Account and Flexible Spending Account cards may also be accepted when permitted by the account administrator.
Insurance & Superbills
K’SerraSerra is currently a private-pay practice and does not directly bill commercial insurance, Medicaid, or Medicare.
Upon request, eligible clients may receive a superbill to submit for possible out-of-network reimbursement. Reimbursement is determined by your insurance plan and is not guaranteed.
Scheduling Policy
Cancellations &
Missed Appointments
Appointments require at least 24 hours’ notice to cancel or
reschedule.
When an appointment is canceled with less than 24 hours’ notice,
or when an appointment is missed, a $75 fee is
charged.
Exceptions may be considered for emergencies or extraordinary
circumstances.
Cost Transparency
Good Faith
Estimates
Clients who are uninsured or who choose not to use insurance may
have the right to receive a Good Faith Estimate of expected charges.
The total cost of care may vary depending on the type, frequency,
and duration of services selected.
Questions
Questions about
fees or coverage?
Questions about fees, payment, superbills, or the financial terms of
care are welcome.
If you have an additional question, please submit an inquiry through
the booking system.
